Contact Us

Contact confidentiality

The contact form is a channel for general enquiries about the casino review, its scoring, and the factual corrections process. It is not a secure transmission method. Financial details, passwords, account numbers, or scans of identification documents must never be sent through it, because ordinary web forms do not offer the encryption that banking or account-management systems provide. Any such material sent this way could be read by parties other than the review team, and the site accepts no responsibility for information submitted outside a protected channel.

The team reads and replies in English. Correspondence in other languages may still be received, but the response will be composed in English, which may slow the exchange and create room for misunderstanding. For that reason, a clearly written message in English, with the subject stated in the first line, produces the most accurate outcome.

Gambling support channels

Readers who are experiencing difficulty with gambling should not direct that matter to the contact form. The review site is not a counselling service, and its staff are not trained to provide crisis support. Instead, the appropriate path is a dedicated gambling-help organisation operating in the reader’s state or territory. Those services offer free, confidential advice, self-exclusion assistance, and practical strategies for limiting play. The relevant help line and web resources are listed on the responsible-gambling pages of this website, and those pages should be consulted before any other action is taken.

Self-exclusion requests, in particular, must be lodged with the licensed operator or the relevant state authority, never through a review site’s contact form. A message left here cannot initiate a block on a player account, and treating it as such would create a false sense of protection. The responsible-gambling section of this website explains exactly which body handles each type of request in each jurisdiction.

Response expectations

Enquiries are dealt with in the order they arrive, and the team aims to acknowledge every legitimate message within a reasonable time. Corrections to factual errors in published reviews are treated with priority, so a message that identifies a specific page, states the disputed detail, and names the source for the correct information will be handled more quickly than a general comment. Messages that contain threats, abuse, or requests for prohibited content will be disregarded without a reply.

The review site does not accept money, does not process payments, and does not hold player funds. Any enquiry about a deposit, a withdrawal, a bonus dispute, or an account suspension must be sent to the casino operator directly, because only the operator holds the records needed to investigate such matters. The contact form here cannot influence an operator’s decision, and no promise of intervention is made or implied.

Personal information supplied through the form is used solely to answer the enquiry and is not shared with any third party for marketing purposes. Retention of that information lasts only as long as necessary to complete the correspondence, after which it is deleted from the review site’s records.